If we do not receive the item back from you, we may arrange for collection of the item at your cost. If you are entitled to a refund, and you have sent your item back to us; payment will be made back to the credit card or debit card you originally paid with within 10 working days of receipt of the returned item.
Future cannot supply you with your order during the Cancellation Period unless you consent to Future doing so.
Future will assume that you wish to receive your order as soon as possible and, if this is not the case, please let us know at the time of order.
At the end of the suspension period, we'll close the account and delete all data in it.
If you purchased a Survey Monkey plan through the Survey Monkey mobile app for i OS, billing is managed by Apple instead of Survey Monkey.
If you're located in another region where we're legally required to issue a refund on an early cancellation, or you have any questions about cancellations or refunds, please contact us.
If you delete your individual account, you'll lose access to paid time left in your plan.
If you cancel a HIPAA-enabled account, we'll place your account into a suspended state at the end of your billing cycle.
We'll retain the account for the period of time stated in the BAA to provide you with an opportunity to renew it.
If you're located in the European Union and upgraded a new account within the past 14 days, you may also want to review our European Union Subscription Cancellation Policy. When your plan downgrades, your plan type changes to BASIC (our free plan).